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These are the cancellation policies that apply to all current bookings, regardless of the date of payment. Please read them carefully as you will be bound by them. By making a booking with Inner You Clinical Services LLC (DBA The Luxe Reset Collective), you accept these cancellation policies.

 

Cancellation/No Show Policy:

 

All The Luxe Reset Collective retreats are non-refundable.  If you no show (do not come to an event and/or retreat) you forfeit your participation and you will not receive any reimbursement or refund.  (WE STRONGLY RECOMMEND YOU PURCHASE TRAVEL INSURANCE).

 

Cancellation/Reschedule:

 

The Luxe Reset Collective reserves the right to cancel or reschedule any trip for any reason. We do our best to not cancel a retreat/event less than 30 days before departure except for Force Majeure, natural disasters, pandemic, travel bans, war, civil unrest or other unusual or unforeseen circumstances outside The Luxe Reset Collective control.

 

When a retreat is canceled by The Luxe Retreat Collective before the agreed date of departure for any reason, you can transfer your retreat payment (less any non-refundable costs already paid to suppliers, processing fees and non-refundable deposit) to the a retreat in the future.

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Note: If you purchased travel insurance, you can file a claim with your travel insurance provider for reimbursement of the non-refundable portion of your retreat payment. We can provide you with a receipt and notice of cancellation for this insurance claim. 

 

The Luxe Retreat Collective is not responsible for any incidental expenses or consequential losses that the guest may have incurred as a result of the booking such as visas, vaccinations, non-refundable flights, non-refundable car parking or other fees, loss of earnings, or loss of enjoyment, etc.

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Where, after departure, a significant element of the trip contracted for cannot be provided, The Luxe Reset Collective will make suitable alternative arrangements for the continuation of the trip. If it is not possible to provide a suitable alternative or the guest reasonably rejects any suitable alternatives, guest will need to put in a claim to their insurance provider for reimbursement. Where a significant alteration or cancellation occurs which is not due to Force Majeure or other circumstances beyond The Luxe Reset Collectives control, The Luxe Reset Collective will in some circumstances (at the discretion of The Luxe Reset Collective) offer compensation. Significant alterations do not include the substitution of a transportation method, modification of itineraries, change in hotel accommodation or meal offering.

 

Revised 11/21/24